[24]7, a provider of intent-driven customer engagement solutions, has signed a reseller agreement with Neobpo, a business process outsourcer in Latin America, to makle its products and solutions available to large enterprises throughout Central and South America.
With more than 17,000 employees, Neobpo is one of the largest BPO companies in Latin America, providing services to more than 50 clients. Neobpo offers a portfolio of products and services to help clients achieve digital transformation.
"Throughout Latin America, we are seeing significant interest in using intent-driven engagement to accelerate digital transformation," said Marco Lupi, CEO of Neobpo, in a s tatement. "By partnering with [24]7, we aim to bring the best services in the region together with the best technology in the industry in order help our clients better connect with their consumers. Clients can now have better insight into what their customers are trying to do so they can better serve them in the channel of the customer's choice."
"Consumer expectations are higher than ever, and customer experience has risen to the top of the agenda for companies worldwide," said PV Kannan, CEO of [24]7, in a statement. "Companies that understand, anticipate, and act on consumer intent will thrive in this customer experience economy. Through Neobpo, we've found a partner who shares this vision, with the strong client base, the industry expertise, and the innovative approach that's needed to deliver intent-driven engagement to this important geography."